FAQ's

Helpful info about Nadine's designs, purchasing and shipping.

About our jewellery

What Women's Bracelet Sizes do you Offer?
Women’s bracelet sizes range from 9 to 10 1/2 inches. We’ve found that this range generally fits MOST of our customers comfortably. Note that design collections containing over 6 bracelets may be just a little larger to accommodate a larger upper arm.
What Men's Bracelet Sizes do you Offer?
Men’s bracelets can range from 10 1/2 to 11 inches.
What materials are the Bracelets made of?
Materials used to make these sets are semi-precious & precious stones mixed with costume jewelry. Some of our designs have charms hanging from the bracelets. These are not sterling silver or real gold, so do note that they may fade over time.
I have one! Now how do I take care of the Jewelry?
These sets shouldn’t be worn while washing hands with soap, applying lotion or perfume, or colors in the stones may fade. Avoid exposure to chemicals, cleaning solutions & excessive sweat (which contains salt & is corrosive). Bracelets are made of stretchy elastic. Over stretching can result in breaking. Please avoid liquids of any kind when wearing bracelets to prevent possible color change. Clean with dry cloth.

About purchasing & shipping

Where do you Ship From and To?
We produce and ship our designs from Southern California. Orders placed here on Luxe Designs only ship within the continental USA. If you have a special request outside of the US, please contact us.
Do you Refund Orders?
Unfortunately, because of the custom nature of our designs and materials, we do not offer refunds on orders placed here.
How long does it take to get my Order?
Orders will be processed within one business day and shipped to your door via USPS 3-5 within business days. For most orders, you will receive a tracking code.
What Payment Types do you accept?
We accept all major credit cards securely here on our website. For privacy and security, we do not store your credit card information on our server. Payments are processed by Stripe. We also accept PayPal payments.